Sofia Bennett
UX Research Director · Formora 2026
# Speaker profile
Sofia Bennett
UX Research Director
Sofia directs research for a support-tools company, where her team reads 4,000 customer tickets a month. She teaches researchers to write findings that survive contact with roadmaps — and to say no with evidence.
Keynote: Interfaces That Listen
Day 2 · September 25 · 09:00 – 10:30 AM · Main Stage
What 4,000 support tickets taught one team about listening — turning complaints into roadmaps, and roadmaps into retention.
Live Design Crits
Day 3 · September 26 · 02:00 – 04:00 PM · Clinic Lounge
Sofia leads the live crits: volunteer case studies reviewed on the big screen — candid, specific and packed with takeaways.